Operational Structure (Glossary Quam 5.3)

Glossary (Quam 5.3)

The operational structure describes everything a company "does", i.e. processes describe how the elements of the organisational structure interact in order to achieve a certain output.

The basis of the operational structure is the question:

WHAT and HOW does WHO, WHERE, with which RESOURCES, according to which RULES and with which AIM

WHO:

The organizational unit, e.g. a department or a specific employee as the person responsible for the task and/or responsibility.

WHAT:

The process (often referred to in quality management as a procedural instruction) or the task in refining the process (often referred to in quality management as a work instruction).

RESOURCES:

The applied systems (e.g. an ERP system such as SAP or Navision), forms to be used, attachments, etc. that are part of the organizational structure.

HOW:

The individual work steps that are the contents of the task description.

WHAT RULES:

The normative requirements for the execution of a process or task. The requirements must be differentiated into external requirements such as laws and regulations and internal requirements such as quality management, environmental management, occupational safety or management regulations.

The icon of the process organization:

WHO:	The organizational unit, e.g. a department or a specific employee as the person responsible for the task and/or responsibility.
WHAT:	The process (often referred to in quality management as a procedural instruction) or the task in refining the process (often referred to in quality management as a work instruction).
RESOURCES:	The applied systems (e.g. an ERP system such as SAP or Navision), forms to be used, attachments, etc. that are part of the organizational structure.
HOW:	The individual work steps that are the contents of the task description.
WHAT RULES:	The normative requirements for the execution of a process or task. The requirements must be differentiated into external requirements such as laws and regulations and internal requirements such as quality management, environmental management, occupational safety or management regulations.