Nothing is more important for your company than satisfied customers. You are the heart of your company - what keeps your employees busy and your products and services successful on the market. This is why it is so important that your products and services meet the highest quality standards such as ISO 9001 - high quality leads to more satisfied customers. Here are three reasons how digital support in process and quality management can help ensure compliance and satisfy your customers.
Faster problem resolution with digital support
Solving quality problems quickly is an important concern of quality assurance. If the problems arise in processes, it becomes difficult to find them if paper mountains or folders of Excel files have to be searched for them. The digitization and networking of process descriptions and quality control and other sets of rules makes it considerably easier to find gaps or errors in the processes. This enables you to find a solution more quickly and to centrally integrate the change measures into a central system.
Consistency by Design
To maintain consistent product quality, the processes behind the scenes must of course be consistent as well as the product itself. Here, software-supported process management can help to consistently map and design the management system beyond major internal and external delivery commitments. If all influencing factors and dependencies from processes, structures, resources etc. that are involved in the service provision are known, networked and have clear goals and clear key figures, inconsistencies in the system become much easier to recognize and avoid.
Recognition as quality leader
One reason why many companies strive to comply with recognised quality norms such as ISO 9001 is the recognition as a company with high quality standards. With the digitalisation of quality assurance, companies are investing in tools to more easily identify quality gaps, avoid potential operational risks, maintain product quality and process quality at a constant level, and ultimately meet customer requirements, quality standards and their own quality demands.
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